FAQ

1. Browse our shop and choose the desired product.
2. If you don’t have dental models from your dentist, add an impression kit in the product options. This kit includes everything needed to take a dental impression at home.
3. Complete the order and payment process.
4. Once we confirm your order, we’ll ship your impression kit (if ordered) and provide detailed instructions on returning your impressions via email.
5. After your impressions reach our dental laboratory, we’ll begin production of your order.
6. Upon completion, we’ll email you a photo of your finished product for review.
7. If no changes are requested, your order will be sent to our warehouse for delivery to your address.

Yes. We require a dental model or impression of your teeth to produce your order. If you don’t already have one from your dentist, you can order an impression kit with your product.

The production time is approximately 2-3 weeks after receiving your impressions. Additionally, the total turnaround time also includes:

• Shipping the impression kit to you.
• Time to take impressions and return them.
• Delivery time of the final product to your address.

Yes! Since our products are custom-made, we accommodate most customization requests. You can add notes (e.g., multiple colors, a tongue crib) in the "Comment" field during checkout. If a request isn’t possible or incurs additional charges, we’ll inform you after confirming your order.

If we have impressions from a previous order, simply place your order without an impression kit and leave a note during checkout requesting us to use your existing impressions. Please include the order number of your last purchase for reference.

Yes, changes can be made any time before production starts. Contact us directly to make adjustments without needing to cancel your order.

Absolutely! Our impression kit makes it simple to take impressions at home. Video instructions are also available: Impression Kit Process.

• US/Canada: Send impressions to our US hub.
• EU: Send impressions to our dental lab in Germany.
• UK/Outside EU: Send impressions to our UK shipping hub.

Before returning your impressions, please email us detailed photos. We’ll provide the necessary return details, including the shipping address and your return form.

No. Your order must be in our system before sending impressions, as your return form requires an order number to process them correctly. Please complete your order first, then send photos of your impressions by email before shipping them to us.

Yes, we archive impressions for approximately 12 months. You can reuse them for future orders, provided your tooth position hasn’t changed, and the previous product still fits well.

You’ll receive an email notification once your impressions reach our laboratory.

Track your shipment to confirm delivery to the shipping hub. For logistical reasons, we can confirm receipt only after impressions arrive at the lab.

Each product is custom-made by skilled dental technicians in an orthodontic laboratory using your impressions. We use only high-quality materials to ensure a perfect fit and durability.

Our products are not intended for medical or treatment purposes. While they are made to high dental standards, it's essential to consult your dentist or orthodontist before using them for medical applications.

Your product is guaranteed to fit the impressions provided. If it doesn’t fit due to an issue with the impressions or a change in your teeth, you’ll need to provide a new impression. We’ll revise the product using the updated impression.

Orders ship from our warehouses based on your location:

• US/Canada: Shipped from the US via USPS.
• Europe: Shipped from the EU.

Delivery times:

• US: Approx. 2-3 working days.
• Europe: Approx. 3-4 working days.
• Germany: Approx. 1-2 working days.

US/EU orders: No import taxes apply.

Outside US/EU: Import taxes may be charged by the parcel service upon delivery.

Yes. Orders are packed discreetly without stickers, logos, or the shop’s name. Only the sender’s address will be visible.

You can reach us anytime via our contact form. A member of our team will respond promptly.